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Dutch Client Services Agent (m/f/d) Homeoffice Social Media in 12099 Berlin / Concentrix Global Services GmbH

Beschäftigungsart: Vollzeit

At Concentrix, we are a global provider of world-class customer service with 230.000 employees around the world. We also have offices throughout Europe and work hand in hand across borders. We are a diverse team of new recruits, career changers and experts who work together in our call centres for a wide range of industries.

Welcome to our virtual world! Concentrix Berlin digitizes the entire application process and offers you 100% online Onboarding. Your new job is also temporarily at home! In the further course of your activity, you will of course work together with your team on site.Would you like to go digital with us? Would you like to get to know the advantages of working from home?

We are looking for a
Dutch Client Services Agent (m/f/d)Homeoffice Social Media

Location: Berlin

You will support small, medium businesses with improved advertisement to ensure a win-win situation for your clients and their customers, for the largest social media platform in the world.

Your Job

• You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH
• You are putting together solutions to support and expand your customers self-serve advertising customer base
• You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products

Your Skills

• Degree in Marketing, Economics or any other relevant fields nice to have
• Fluency in DUTCH and minimum B2 in English
• Professional customer service skills
• Familiarity with online advertising products/vendors
• Online Advertising Experience is a big plus

Our Offer

• Stay safe with our current HOMEOFFICE solution
• 2500€ monthly salary (including lang differential for Dutch) plus up to 200€ performance bonus each second and third month per quarter
• 40 € voucher card for redeeming at different providers - for 100% presence
• Fulltime job with shift schedules Monday-Sunday 8 am-10 pm
• Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
• A works council caring for you
• Regular team and site events
• The diversity and security of a global world leader

Your voice is convincing? Become part of our great team and apply directly via More details on Convergys please visit us on Any questions? Contact our Talent Acquisition Team on 030 757-63 493. Let's get connected.

What are the next steps after your online application? Our project recruiter will contact you for a first telephone interview. You will then receive digital tests from us via email. You will conduct the second telephone interview with the team leader. Your online training and Onboarding will be digital as well!

Concentrix Global Services GmbH
Komturstr. 18
12099 Berlin
030 757 63 493

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