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Customer Care Representative in 10119 Berlin / i-surance GmbH

Beschäftigungsart: Voll- oder Teilzeit

Job description

When you consider insurances complex, boring and old-fashioned, then i-surance is the right place for you to change the image of this industry! You are at the center of the communication with our customers across various channels (phone, chat, e-mail) and delight them with simplicity and speed of problem resolution. You are responsible for the end-to-end customer experience and manage processes and our partners for operational excellence.

The ideal candidate is a social person who loves to communicate and has a good sense of humour, enjoys working in a very diverse, multi-cultural team and speaks 2-4 languages fluently. A keen sense of ownership, curiosity and willingness to learn every day are the ingredients for your successful career and rapid personal development with i-surance.

We’re offering the right talents the opportunity to shape the next chapter of a successful disruptor in the insurance sector. Even more importantly, we provide you with plenty of opportunities for your own personal growth – in customer care or in other roles, in Barcelona or in any of our offices across Europe. We invest in our talents and encourage a steep learning curve, matching your interests and ambitions with the breadth of opportunities of a fast-growing, international firm. Your engagement will be honoured by an attractive compensation with a secure job in a financially strong company.

On any given day, you’ll be doing one or all of these things:

Delight customers by handling and solving their requests (phone, e-mail or chat)
Register claims, evaluate and take decisions on claims
Orchestrate our partners and manage processes for fast resolution
Drive results by identifying and implementing process improvements
Organise team activities and events, e.g. weekly lunch, monthly team event
Team-up with your colleagues to set-up and grow our Barcelona office
Engage in trainings for a continuous learning experience
Team-up with colleagues from other functions and other offices to identify and research new business opportunities
Taste our excellent Swiss chocolate

Desired skills and experiences

Excellent language capabilities, at least in 2, preferable in 3 or more languages (priority: German and French; other: Italian, English, Spanish, Portuguese)
Good communication skills, both written and oral
Customer-oriented attitude
Strong teaming spirit and interest to work in multi-cultural team
Curious to continuously learn and explore new approaches/technologies
Previous customer care experience is a plus

If you are interested to explore the opportunity to join our fast-growing international team and to shape our new office in Barcelona, please send your application to Elisa Simeoni

Why join us

Insurance – Technology – 20-50 employees

We are a bunch of smart brains coming from outside the insurance sector with the strong believe that insurances can be made simple! We work with the leading retailers, manufacturers and mobile operators to provide customized bundles of insurance and services to their customer base, such as mobile device insurances.

Since our foundation in 2012 in Zurich, we have become market leader in core segments and are rapidly scaling across Europe. Our operations are based in 2 European hubs, one in Berlin and a new second one in Barcelona, complemented by sales offices in Zurich, Paris, and Madrid – soon also Amsterdam, Vienna and Milano. With a premium volume of ca. € 35M, we are on track to reach our target of € 100M in the next 5 years.

We live and breathe diversity: 64% women share, more than a dozen nationalities, the average team member speaks 3 languages fluently, etc. The glue of this team are our 5 core values: clients first, teaming, acting like owners, results-driven and continuous improvement & innovation.

Job Types: Full-time, Part-time, Internship

Aktuell seit dem 27.12.2017 - Bezirk Mitte - 10346 mal angezeigt und 604 mal gelesen

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